Tag: Loyal
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: The Death of the Loyal Customer by: Wayne Patterson One of my classes in management focused on the repeat customer. The course stressed the importance of the repeat customer to the financial welfare of the business. We
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: First Contact: The Source of Customer Loyalty by: Leanne Hoagland-Smith With customers being smarter, more cost conscious, more product knowledgeable and more demanding, improving customer service has become a major focus
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: Customer Loyalty by: Christoph Puetz Loyal customers are the foundation of almost every business. Going the extra mile to provide outstanding customer service is the first step to customer loyalty. But there is more.
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: Loyal Customers Take Commitment by: Patricia Twitchell In today’s competitive world of retail, many stores are implementing external marketing programs designed to attract new business. Unfortunately, the cost can
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