Tag: Customer
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: The Top Ten Benefits of Having a Web Site by: Sharon Kirby Do you need a web site? Are you considering getting one but are unsure? Here we take a look at the main reasons why a web site could be beneficial to your organisation. 1)
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: CRM and Customer Life Cycle by: Bruce Zhang Customer Relationship Management or CRM is a combination of enterprise strategies, business processes and information technologies used to learn more about customers' needs
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: Microsoft Great Plains Implementation: Verticals - Wholesale Order Entry center – overview for consultant by: Andrew Karasev Microsoft Business Solutions Great Plains has substantial market share and strong support
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: Five Steps to Create Your Software Product with Outsourcing by: Steve Mezak Many executives and investors are skeptical that software products can be developed using outsourcing. Even more skepticism is expressed at the
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: Benefits of Integrating Online Chat Software with CRM by: Bruce Zhang Customer Relationship Management (CRM) is a strategy and processes used to learn more about customers' needs and behaviors in order to develop stronger
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: Microsoft Great Plains Implementation for Midsize & Large Corporation: Lockbox Processing by: Andrew Karasev Microsoft Great Plains is now targeting large and midsize businesses and being matured ERP has advanced, but
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: Is Your On-Line Business Customer Friendly? by: Philippa Gamse Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven
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: Increase in Customer Sales = Increase in Customer Service by: Maida M. Barrientos One of the most popular questions asked in online business forums or even by my customers and subscribers is this : “How the hell
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: Sales Versus Customer Oriented Websites by: John F. Wright Customer oriented websites designed and created with the customer in mind will always outperform sales oriented websites, which often considers the customer as
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: 4 Easy Steps to Better Online Customer Support by: Bina Omar Customer support is very important when you're running a business, whether your business is on or off the net. If your customer support is hopeless, you'll
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: Personal Training: 6 Secrets of Award Winning Customer Service by: Aaron M. Potts, ISSA CFT Would you believe that your ability to provide quality customer service to your clients is at least as important as your ability
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: Medical Alarms by: eMaxHealth.com Today, when there is a lot of need for Medical Alarms for the elderly people, our research resulted in this brief article, which aims to summarize what major companies are out there, and
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: Customer Service – the Real Estate Revolution by: Glenn Murray Traditionally, real estate has been viewed as a sales industry. But perceptions are changing. Agents around the country are coming to believe that the
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: Customer Service – the Real Estate Revolution by: Glenn Murray Traditionally, real estate has been viewed as a sales industry. But perceptions are changing. Agents around the country are coming to believe that the
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: The Surest Way to Happy Customers! by: Wally Conway Happy New Year! Here I sit on the first workday of the year. The office is not yet open and the phone has not yet rung. I love this time of year. Nothing yet accomplished,
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: The Best Realtor Knows How To Listen by: Jimmy Arnot Realtor Traits That Really Pay Off Today's home buyer is looking for a lot in a Realtor and rightly so. As the home buying market continually increases and diversifies,
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: Building Trust For Lifetime Success by: Randy Lever Trust. One word. One very powerful word that can increase both first time and repeat sales to an unlimited degree. Trust. What is it? Why is it so important? How
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: Brochures: The Ultimate Sales Weapon by: Brett Curry "How brochures can help you stand out from the competition, close the deal, and even build repeat business." Most brochures are nothing more than a collection of
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: 3 Ways to Gain and Keep Customers Using Postcards by: Brett Curry In today’s competitive (sometimes cutthroat) marketplace, savvy business owners need to constantly look for ways to get and, more importantly, keep
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: 3 Direct Mail Ideas That Almost Any Business Can Use To Increase Sales and Profits by: William Swayne Sending direct mail to current and past customers is an easy way to improve existing customer relationships, and drive
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: More Marketing Dope by: Joy Gendusa Direct marketing can make you very successful, but you’ve got to understand the basics. Here are some more gems of the industry that can take you from being a diamond in the
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: Introduction to Marketing for 1st time business owners by: Ben Botes Marketing is determining which orders you would like to win. Selling is getting out there and winning orders once you have decided which orders you
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: Direct Mail Postcard Rules by: Joe Niewierski It’s a fact that your customers are your best leads. This means that the most likely people to purchase your products and/or services are the ones who have paid for
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: The 3 Cs of Effective Marketing by: Julie Chance Complicated definitions of marketing abound. However, when you think about what you are trying to achieve through your marketing activities, it is simply changing and
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: How To Attract Buyers Using The Right Sales Terminology by: Abdallah Khamis Abdallah It is always important that you use the right terms when marketing your product to potential buyers. The right terminology may mean increased
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: Increase New Customer Traffic to Your Business by: Joy Gendusa One person tells another, who tells another, who tells another and so on. You get the idea. Let’s see how to make that an actuality. You have a
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: Raise Your Income! by: Joy Gendusa How often do you sit around and wonder how to make more money and get more people to buy more from your company? It’s one of the most basic problems every company faces. The
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: Are You Giving Your Customers Enough Reasons To Return To Your Business? by: Karin Manning Good customer service just isn't enough anymore in the marketplace in which we live. Times are changing and business owners are
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: Improving Customer Relationships: Beyond the Buzz by: Hank Brigman Customers are always a hot topic. But lately the discussions on customer relationships, including retention, satisfaction, and loyalty, have intensified.
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: Attract Your Dream Customer by: Wendy Maynard Have you clearly defined your target audience? These are the prime buyers of your products or services. It is the people or organizations you are pursuing actively as customers.
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: How Nearly Going Broke Taught Me The Value Of Niche Marketing by: André Anthony If you want to learn how effective Niche Marketing can be, I suggest you "don't" take the route I did. Back in 1983 I started a company
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: Make Your Website Sell by: Chris Mole Hundreds of new business websites are springing up every week. The owners of these sites are full of optimism that their venture into e-commerce will transform their business by bringing
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: Show Me The Money! by: Wilson Davalos Do you wan to increase you sales? Are you serious about making money on the internet? Of course you do or else you wouldn’t be reading this article. Okay the first time I heard
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: Build Your Business Through Brilliant Branding by: Wendy Maynard Branding is more than product recognition or a simple logo. It is the overall intellectual and emotional impression people have when they think of your
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: Astonish your Customers With These Customer Service Tips by: Catherine Franz Customer service today is getting worse. Win customers over and you build your business for life. Proven by the leader in the industry -- Nordstrom's.
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: Dropped Jaw Syndrome, Your Fastest, Most Reliable Market Test by: Dr. Lynella Grant Business owners should be more like doctors. Forget selling and start asking your customers where they hurt. Broken leg? Ulcer? Empty
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: 8 Part Strategy For Constructing Your Advertising Message by: Paul Curran Strategies to help produce your brochure, advertisment or direct mail. And make it achieve more sales. 1. Attract & keep the customer's eye Your
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: Knowing Your Customer Is The Key by: Matthew Tibble Without doubt, understanding what a customer’s wants and needs are is one of the most important aspects of running a business. You must know your customer.
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: Know Your Customer by: John K Mitchell How can you increase the profitability of your business and grow the value of your customers? By really understanding your customer base - how many active customers you have, how
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: Ask for the Business by: Jay Conners 3 Ways To Overcome pricing Challenges How many times have you had a customer say to you; I’ve been shopping around and XYZ mortgage company can get me a better rate and won’t
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: Probe Before You Sell by: Jay Conners When selling a product to a customer, it is very important to find out as much as you can about your customer and their needs before you proceed with your sale. This is commonly
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: What Not To Do With Your Leads by: Jay Conners Anyone that works in sales knows just how important it is to have lead sources to keep your pipeline filled. But it is not only how we obtain the leads that is important,
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: Evaluating Your Customer by: Jay Conners It is one thing to make a sales presentation, but it is another thing to make a sales presentation without first evaluating your customer. For all you know, you could be selling
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: Get the Most Out of Your Current Customer by: Jay Conners The customers you already have could be your biggest lead source, and you may not even realize it. Think about it this way, every customer you have, most likely
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: How You Can Create Advertising That SELLS! by: Thom Reece Businesses spend too many dollars, however, on ads that simply will not result in increased sales and profits. These ads are poorly conceived, poorly written,
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: Put The Selling Power of Testimonials To Work to Increase Your Sales & Profits! by: Thom Reece Among the variety of techniques available to you as a marketer, there is one that is virtually guaranteed to increase your
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: Qualifying vs. Closing the Sale by: Teri Samuels The Art of effective question asking (qualifying) determines the effectiveness and the success of the "close". EXAMPLE: Let's assume you're a candy sales rep. You sell
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: How Much Is Your Popcorn Worth?: Powerful Lessons In Marketing And The Psychology Of Selling - Part 6 by: Ian Canaway Additional Lessons from Popcorn Marketing I'm assuming that the movie theatres have tested their price
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: Use Forums To Improve Customer Relationship Management by: Jeff Walters Forums are great for learning, sharing of ideas, and generally masterminding with peers, but give some thought to the impact they can have on your
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: Loyalty Cards – Tips To Consider Before Committing To One by: Jeff Walters Loyalty marketing has been around for as long as retailing – attractive stores, good service, and a quality product line all contribute
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: Forum Perils for Customer Relationship Management by: Jeff Walters In my previous article (Using Forums To Improve Customer Relationship Management) I covered the learning/information aspect of forums, as well as how
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: Loyalty Cards Systems – Beware, Some Should Be Avoided by: Jeff Walters Recently, I discussed a loyalty card system with a vendor who was selling quite a number of his systems to restaurants. I was shocked to discover
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: Add-on Sales - The Key To Success On The Web by: Rick Rouse Question: Can you guess the cheapest way to make a sale? Answer: Sell to the customer that just bought from you! All successful salespeople have one thing
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: Top Ten Strategies for Delivering 5-Star Customer Service by: Bea Fields Customer satisfaction is valuable, but customer loyalty is priceless. In today's competitive world of business, it is becoming more and more important
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: Autoresponders: Ease Your Life by: Pavel Lenshin What every small business operator always lacks is time. Sometimes lack of time leads to inefficiency, what in its turn, leads to business failure even if you have plenty
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: Writing Business Newsletters: Avoid the “Me, Me, Me†Mistake by: Richard Cunningham Effective customer newsletters find the right mix of promotional and ‘real’ content to maximize readership. It’s
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: Bridging the Chasm from Lead to Loyal Customer by: Julie Chance Bridging the Chasm from Lead to Loyal Customer: A Step by Step Guide for Developing Awareness, Building Credibility and Acquiring Customers Have you ever
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: The Information Publisher's Secret Resource Guide To Blow Customers Away! by: Hans Klein Have you ever heard the saying, "Give and you shall receive"? Well, with information publishing, this saying is one of the most
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: Successful Sales Strategies: Winning the Close Ones by: Richard Cunningham The “Three Cs†in building customer relationships are a key component of professional selling skills. Indianapolis, IN (PRWeb) November
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: The Top Seven Marketing Mistakes by: Ted Nicholas In my view, nearly all government statistics about reasons for business failures are nonsense. Undercapitalization, inexperience, or poor management are usually blamed
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: Make Your Prospects Say Yes! by: Carl Brown 6 Secrets to Stellar Sales Presentations Every sale is won or lost in the presentation. Regardless of product, industry, or market every sale has the same basic components:
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: Image is Everything! by: Janice Byer, CCVA, MVA Marketing is an integral part to any business, especially for a Virtual Assistance who has to rely on a professional and creative image. How you get the word out about your
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: Using Technology to Manage Customer Loyalty by: Richard Cunningham Don’t let your customer satisfaction research initiative collect dust on a shelf. Integrate technology with research to optimize the use of customer
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: Successful Sales People Know Which Differentiators Matter by: Richard Cunningham Know where to focus. Not everyone evaluates product solutions with the same decision criteria. When sitting toe-to-toe with a prospective
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: 12 Sure-Fire Steps To Improve Your Retail Sales by: Bob Nelson The purpose of any business is to bring in customers, and it can only be accomplished through marketing. If your cash registers don't ring, something is wrong
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: Go To Work In Your UNDERPANTS! by: Neil Moran A Step-By-Step Guide for creating imaginative order pulling adverts for both on and offline marketing OK, let’s get started! Rule One - The Headline The headline
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: Network Marketing by: Krishnaveni Vulisetti When a person knows and knows not that he knows. Teach him. When a person knows and knows that he knows. Follow him. I have read a lot about Network Marketing and MLM and
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: What's Love Got To Do With It? by: JoAnna Brandi Customer Loyalty, we all want it. Don’t we? Some people say it’s dead - they say that customers are fickle, that they don’t want loyalty, that they
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: Sales As A Positive Experience by: Don Osborne No matter what your age or stage in life, some words come with preconceived meaning. "Sales" is one of them. For most people, it means being put in a position to have to
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: Customer Loyalty in the Technology Industry by: Richard Cunningham For technology companies, service after the sale has emerged on equal footing with innovation as a competitive advantage. As technology-related products
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: Use These Highly Effective Terms In Your Marketing Copy To Pull Sales! by: Abdallah Khamis Abdallah It is always important that you use the right terms when marketing your product to potential buyers. The right term may
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: How To Bully Your Prospects Into Buying Your Product or Service by: Chris Coffman Selling is a tough job, and sometimes you may need to appear tough in order to get the sale. As a salesperson (whether in person or in
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: A Lesson From “The Apprentice†That Can Make You A Master by: Karon Thackston I have to admit, I was curious. When I saw previews of a new show called “The Apprentice,†it made me want to at least
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: Why Your Ad Failed by: Robert Warren So you spent good money on an ad, put it in a magazine or newspaper, and waited patiently for phone calls that didn't materialize. You're upset: you feel that you've wasted money and
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: 5 Ways to Mine Gold From Your Testimonials by: Roger C. Parker One often-overlooked asset of your business is the testimonials you receive from happy, satisfied customers. Most businesses receive favorable customer comments
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: The Working Case Study by: Christine Taylor Next to white papers, case studies are the most popular tool in the technical marketer's toolkit The ubiquitous case study can range from a 3- paragraph online snippet to
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: Engage Your Customer – Write About Benefits by: Glenn Murray Think quick. In 10 seconds, can you list the 5 key benefits you offer your customers? I bet you said “Yesâ€. But are you sure you listed benefits?
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: Does Your Message Pass the Test? by: Claire Cunningham Develop an effective benefit message and you’re well on your way to building your company’s entire marketing program. After all, you need focus to create
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: Psychological Tricks in Selling by: Stephen Bucaro In this article, I'm revealing six powerful secret psychological tricks that you can use to increase the effectiveness of your advertising and marketing. What if you don't
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: 10 Ways to Exceed Your Client's Expectations Every Time! by: John Alexander The following tips are just a few of the things I do as examples of setting my service apart from the crowd. In general, the weakest areas in
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: Customer Lifetime Value - The Key To Maximizing Your Profits! by: Larry Lim The greatest asset to your business is your Customer, specifically, your Customer Lifetime Value. In my many years in Sales and Marketing,
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: Feature Your Benefits by: Janice D. Byer, MVA Sales Copy… eventually every small business owner must consider what needs to be included in order to produce a successful advertisement or piece of marketing material. You
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: Selling for Beginners by: Ben Botes Speak to almost any self employed professional and most of them will say that they love their job but don't care much for selling their services. Here’s some advice to help all those
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: Walking Talking Advertisements by: Will Dylan So you've made a sale. Great! Now what? You're not just going to sell your new customer a product and let them walk away, are you? Not when you're marketing on tight budget!
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: 3 Steps To Better Sales Copywriting by: J.L. Reid Whether you’re wet-behind-the-ears or a seasoned copywriter, your craft will benefit by remembering one thing: You’re nothing more than a salesperson. There’s
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: Making Customer Satisfaction Surveys Work by: Martin Day Why bother? Good customer service is the life blood of any business. Although new customers are important good customer service will help generate customer loyalty
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: Progressive Headlines Guide Customers To Buy by: Karon Thackston Headlines are, without a doubt, one of the most important elements in copywriting. As has been said countless times before, if you don't get your readers’
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: How to Build A Steady Stream of Customers--Step One by: Al Hanzal The success of a small business depends upon a steady stream of good customers. To build that stream of customer a business owner must examine five critical
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: Make Your Customer Your Friend by: Kit Lum The simplest way to describe a ‘durian’ (pronounced doo-ree-ann) is to say it’s a yellowish-green fruit about the size of an mid-sized watermelon. It has
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: At Your Service: The Ten Commandments of Great Customer Service! by: Susan Freidmann Customer service is an integral part of our job and should not be seen as an extension of it. A company’s most vital asset is
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: Find Out Where Your Firm Stands in Today’s Customer by: Hank Brigman Looking For Ways to Improve Sales and Customer Relationships? Find Out Where Your Firm Stands in Today’s Customer Touchpoint Management
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: Your Business Deserves a Second Chance! by: A l Hanzal When you started your business, you dreamed your customers would love your products and services. They would be excited. You would make money doing what you love.
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: Assumptions – The Hidden Sales Killer by: Kelley Robertson Assumptions can kill a sale. In my sales training workshops, I frequently discuss the importance of not making assumptions about a person before, during,
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: The Power of Possibilities by: Lori Osterberg Did you know the one thing that holds most people back is the simple fact that they think too small? What separates the average business owner from the super successful isn’t
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: The Process of Change in Marketing Approaches by: Dr. Alvin Chan In a world economy that is in constant flux and undergoing turbulence, more companies are realizing that their most precious asset is their customer base.
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: Creating Customer Value by: R G Srinivasan The purpose of business is to create and retain a customer. Much has been written about customer orientation, customer relationship management (CRM), Customer Lifetime Value
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: Loyalty Programs May Keep Customers Coming Back – But First You’ve Got to Earn their Trust by: Julia Hyde Remember trading stamps? If you’re over 40, chances are you will. Every time you shopped
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: Marketing Success Defined by: Mark S. Levit How do you personally define success? High income? Substantial net worth? A fine home? Peer recognition? On a personal basis, there are likely almost as many definitions of
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: 7 Creative Ways to do Marketing by: Christoph Puetz There are plenty of ways to let customers know about your products. Why not use things that are already in place for communication with clients? 1. Invoices: Fill your
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: USP - Unique Selling Propositions by: Scott 'Gears' If you have competitors, then you should have at least one Unique Selling Proposition (USP). The more REAL ones you have, the better - for your Branding, your business
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