Tag: Customer
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: Don't Be Afraid To Give Problem Customers The Boot by: Tim Knox Q: In a recent column you made the point that the customer is always right, which I agree with. However, in the same column you also said that it is sometimes
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: Loyal Customers Take Commitment by: Patricia Twitchell In today’s competitive world of retail, many stores are implementing external marketing programs designed to attract new business. Unfortunately, the cost can
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: Hiring and Retaining Good Employees by: Myron Curry Hiring good employees is not only important to business, it’s essential. Employees are the heart and soul of a business; they are the mechanism that makes a business
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: Bullet-Proof Your Business by: Kelley Robertson Today’s business environment isn’t getting any easier, nor will it get easier anytime in the future. I’m not psychic but I have learned that business
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: The Top 10 Reasons Businesses Succeed by: Jan B. King Only one of every 5 businesses makes it to its 5th year, and fewer still make it to 10 years. What do the successful businesses have in common? 1. The experience
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: Does Your Customer Talk Back To You? by: Cheryline Lawson What is your customer saying about you? Do you really know? Does your customer really know who you are? If you don't know what your customer thinks about you,
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: Bringing the World to Your Door by: Heidi Richards “The key to your success on the web is the ability to get surfers to stop at your site, look around and ultimately to buy something.†– Heidi Richards According
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: What is an Acceptable Response? by: S. Housley Many online marketers work odd hours, with no beginning of the day and no real end. How does this impact support and customer service inquiries? Some small businesses are
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: Keeping Clients Happy Keeps them Coming Back by: Janice D. Byer, MVA Whether you are a seasoned small business professional, or you have just opened your doors to new clients, your marketing strategy should not only involve
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: The Value of a Customer by: Bryan Brandenburg You need to determine what the value of a customer is to your company. Answer the following questions: How much will the average customer spend with you per year? A = _____________ If
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: The Seven Best Ways For Salespeople And Entrepreneurs To Build AWESOME Customer Relationships by: Jim Meisenheimer What’s the one thing starting today that you could start doing, stop doing, or change that would
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: Selling Is Easy When You're First, Fast And Foremost by: Jim Meisenheimer First - being before all others. Fast - moving or able to move quickly. Foremost - first in rank, order, or place. Wouldn’t you like to
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: Customer Service: Stop Sabotaging Your Customer Relationships by: Lora J Adrianse If you've called for customer service recently you're familiar with this recorded message "This call may be recorded or monitored for quality
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: Open Doors by Catering to Your Clients by: Janice D. Byer, MVA Clients… they are the most important influence in the success of any business. It is vital to keep them satisfied and happy. Clients should be catered
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: Use Your Cell Phone Trial Period to Test Your Plan: Here Are Some Guidelines by: Syd Johnson If you use your trial period wisely, you can avoid some costly missteps when you sign up for your wireless service. The trial
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: Why "Good Enough"... Isn't by: V. Berba Velasco Jr., Ph.D. About a year ago, I had an opportunity to have dinner with the CEO of an engineering startup company in Pennsylvania. As we discussed engineering design matters
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: Customer Service - A Lost Art? by: Craig Binkley Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that
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: Become a Customer Enthusiasm-Guru! by: Peggie Arvidson Dailey One thing all successful small business owners have in common is the knowledge that their business is based on enthusiastic customers. Despite their multi-tasking
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: Global Banking Forced to Favour the Customer by: David Llennac Banks worldwide are offering more and more new services that help the customer understand and plan for their future. The bank or financial institution is
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: 6 Steps To Laying Out Your Competitive Strategy by: Jeff Schein Why do so many companies languish and watch as their business turns into a zero profit zone, while others seem to thrive? When you look at your business,
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: Increase Your Sales in 5 Minutes by: Al Hanzal Increase your sales—in five minutes. This article is the third in a series of five articles probing the five critical points influencing how you find a steady stream
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: Astonish Your Customers With These Customer Service Tips by: Catherine Franz Customer service today is getting worse. Win customers over and you build your business for life. Proven by the leader in the industry -- Nordstrom's.
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: Customer Loyalty by: Christoph Puetz Loyal customers are the foundation of almost every business. Going the extra mile to provide outstanding customer service is the first step to customer loyalty. But there is more.
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: How To Prevent Fraudulent Credit Card Transactions by: Christoph Puetz What Are Possible Signs of Fraudulent Transactions see at Web Hosting Companies? Customer wants to pre-pay for a year Domain Name Registration
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: Why Bother With Customer Centricity? by: Brian Vellmure "The absolute fundamental aim is to make money out of satisfying customers" - Sir John Egan Hi Friends, CRM Magazine recently asked their subscribers "What is
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: Maximize Cost Savings with Increased Efficiencies by: Brian Vellmure "The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is
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: Show Your Customers You Care by: Ed Sykes I recently went to a major computer/electronics store to buy an expensive software package. I felt good that I was able to find the software at a substantial discount. But by
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: Leave Your “Buts†Behind for Great Customer Service by: Ed Sykes How many times have you heard something similar to this in a customer service situation? Customer: “Why don’t you just do it
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: Check Yourself for Outstanding Customer Service by: Ed Sykes Recently, a business associate, Mike, mentioned that he was doing a show at a local university and stopped by the faculty dining hall to get lunch. He said
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: Ten Customer Service Secrets to Win Back Customers by: Ed Sykes Recently I was facilitating an Outstanding Customer Service program and broke for lunch. Knowing that the restaurants in the area had much to desire as far
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: But isn't Outlook Good Enough? by: Brian Vellmure I was recently speaking with a mutual friend who has been in sales for several years about the benefits of CRM. (For the sake of this newsletter, we'll call him Jim) Jim
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: Getting Back to Basics: A Customer Service Tale by: Joy Fisher-Sykes One hot summer day my daughter and I ventured to our local craft store with one mission in mind – purchase velvet covered coloring panels called
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: A Common - Yet Easily Avoidable - Marketing Mistake by: Kathleen Gage December is a month in which many organizations make plans for the coming year. Now is a great time for you to look at your marketing systems for attracting
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: Improving Customer Service by: Luana Emmons Improving customer service starts at the top - with us owners and managers. We need to be living pictures of how we want our staff to treat customers. Having 10 plus years operating,
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: Building A Sales Force That Pays For Itself by: Willard Michlin The elements involved in building a sales force, especially one that pays for itself and also adds value to any business, are many and varied. The whole
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: Advertising Made Easy by: chet holmes How You Can Make Advertising Pay Big Dividends (source: www.chetholmes.com) McGraw Hill once commissioned an extensive study to determine what marketing weapons make a company famous
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: The Synergy Paradigm by: John Maceda Synergy: {n} The working together of two things to produce an effect greater than the sum of their individual effects. Most businesses operate on two distinct levels: Human Systems
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: Win/Win Sales Negotiations - Myths and Realities by: Michael Schatzki I once got a phone call from someone responsible for sales training at a large company. She said to me, “Mike, we need negotiation training for
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: Differentiation -- Smart Marketing Strategies for the Solo Entrepreneur by: Terri Zwierzynski Are you ever frustrated or hesitant when you talk to prospective customers because you can’t readily explain why they
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: 8 Procedures to Take Control of Sales and Marketing by: Chris Anderson The Cash to Cash Cycle Part Three of Series Part One: http://www.bizmanualz.com/articles/01-05-05_inventory_procedures.html/?ART78 Part Two:
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: Grow your business by adding sticking power to your resolutions by: Al Hanzal Growing Your Business by Adding More Sticking Power to Your Resolutions If you are like me, a new year brings dreams of a fresh start for
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: 7 Tips for Growing Your Business You Do Not Want to Ignore: Business Strategies To Easily Implement Now by: Kay Graham-Gilbert Growing companies must always be ready for the next challenge. If you fail in meeting critical
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: Do Yourself A Favor: Provide Outstanding Customer Service! by: Rita Ballard Your customers are your business. Without them, life would be very difficult. The best way to keep your customers, and get new ones, is to provide
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: Becoming A Solution To Your Customers Problems by: Sue and Chuck DeFiore Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important. Remember,
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: Before They Buy What You Say - 10 Steps To Selling Yourself by: Alan Fairweather You are the product We're all in the selling business whether we like it or not. It doesn't matter whether you're a lawyer or an accountant,
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: The Great American Customer Service Unawareness Campaign by: Tim Knox Q: I'm so sick of you so-called business experts always saying the customer is always right. This is my business, not the customer's, so I'm the
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: How to Keep Customers by: Alan Fairweather Who was it that said - "The customer is always right"? Well for those of you who can't get through the day without knowing, it was H Gordon Selfridge, the founder of Selfridges's
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: Are You Taking Care of Business? by: Patty Gale Too often, when we say we are "taking care of business", we think about the paperwork, the accounting, the inventory, etc... the trivial things that are important to get
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: Creating the right ‘Viral Reputation’ by: Gary Durkin Unless you are brand new to business, or have been under a rock for quite some time - one key marketing technique (which isn’t new) - is called
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: What's The Customer Service Buzz About Your Business? by: Tim Knox If you're a regular reader of my column you know that my number one pet peeve is bad customer service. Nothing chaps my backside more than paying hard-earned
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: Bridging the Gap – through Bridging Loans by: James Taylor You were on your regular walk with your wife, and you passed by this house. Then the idea struck - you want this home. A chat with the property dealer
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: Dish Network – Business Strategy Principles for your Home Business by: Nick Smith Dish Network boasts an impressive clientele of more than nine million monthly subscribers. Significantly, though they are only the
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: Businesses Need to 'Rehumanise' by: Jesse S. Somer Big companies and corporations have lost the human touch. The question is, when will humanity catch on, or like robotic sheep will we do whatever the business shepherds
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: How Do I Define My Market? by: Sue and Chuck DeFiore Your market is who you want to reach. Your customer. Who is your average customer? What is your estimate of total market size? What territory do you intend to serve?
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: CRM 101: Customer Relationship Management for Beginners by: Scott Hawksworth Customer Relationship Management, abbreviated “CRM,†is the term for a business strategy that is designed to improve customer service.
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: The Branded Customer Experience – “We Never Say No by: Mr. Colin Shaw Colin Shaw urges you to ensure that your branding and marketing activities are aligned with your Customer experience. I work with a client
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: Difficult Customers - There's No Such Thing by: Alan Fairweather A couple of years ago I had a call from a Customer Service Manager working in the paper industry. He wanted me to run a seminar for his team, on "How to
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: First Contact: The Source of Customer Loyalty by: Leanne Hoagland-Smith With customers being smarter, more cost conscious, more product knowledgeable and more demanding, improving customer service has become a major focus
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: Successful Dot-Com Offers Strategies for Success by: ARA Content (ARA) - Lost amidst billions of dollars in squandered venture capital funding and endless reports from network anchors about the macabre state of e-commerce
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: Microsoft Great Plains RM: Receivables Management by: Vincent Ong Microsoft Business Solutions Great Plains is marketed for mid-size companies as well as Navision (which has very good positions in Europe and emerging
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: How To Guarantee Success In Network Marketing by: Anthony Samuel If you're looking to become involved with a network marketing company, there are many aspects you need to consider before deciding. There are many scams
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: Getting More From Your Customer by: Matthew Tibble We are all customers of one product or another. How is it we always seem to buy or shop from the same place? What is it that these businesses do to keep us coming back
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: How To Write A Business Plan by: Matthew Tibble Writing a business plan is a fundamental step to ensuring your business has every chance of succeeding. Common statistics state that 9 out of 10 businesses fail on the
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: Customer Service and The Human Experience by: Rosanne D'Ausilio, Ph.D. Historically, customer service was delivered over the phone or in person. Customers didn’t have many choices, and switching to competitors
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: Business Disaster? Won't Happen to Me by: Denise O'Berry As fast as you can say business disaster, your business can go up in smoke. That's what happened a while back to Castle Carpet One. Gone were thousands of dollars
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: The Graphic Problem by: Tony Nagy Digital printing has revolutionized the sign industry. Current printers can reproduce an image at 1440 dpi (dots per inch) at virtually any size. But they are worthless if the original
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: The Death of the Loyal Customer by: Wayne Patterson One of my classes in management focused on the repeat customer. The course stressed the importance of the repeat customer to the financial welfare of the business. We
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: Sales 101: Learning about Price vs. Cost by: Daniel Sitter For as long as there have been documented records, there have been merchants, or as we are called in modern vernacular, salespeople. People want things. People
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: Out of Sight; Out of Mind; Out of Business by: Al Hanzal …4 reasons to look at contacting your customers on a monthly basis. This article addresses those who don’t have a monthly contact process with your
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: Ten Ways To Improve Your Customer Service by: Dan Brown 1. Stay in contact with customers on a regular basis. Offer them a free e-zine subscription. Ask customers if they want to be updated by e-mail when you make changes
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: Increase In-House Collections by: Steve Austin When you provide a consumer service or product, you have the legal and moral right to be paid within contractual terms. Consumer accounts not paid within your payment terms
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: Communicating Value by: Terence R. Traut Abstract: People buy for their reasons, not yours. This article covers the key elements that prospects want to hear you talk about. Always, but especially during lean times,
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: Cut Start-Up Costs By Using a Dropshipper by: Tim Knox Q: I'm starting an online specialty shop that sells gifts and home accessories. I want to be able to have items dropshipped to customers through my site. I already
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: Communication: Management's Responsibility by: Robert F. Abbott I've just watched, again, an episode in the Back to the Floor television series, which aired on the BBC (United Kingdom) and PBS (United States). Once more,
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: Hit The Jackpot With Customer Complaints by: Allyn Cutts Our most powerful instinct is to avoid customer complaints, but they may be the best thing that happens to your business. Here’s why... Marketing research
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: Have You Hugged a Customer Today? by: Kathy Gulrich It all started a couple of weeks ago when a friend asked me if I could scan and print some of her slides. No problem, I said. Boy, was I mistaken.... As it turns
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: How you can Obtain Life-long Customers from eBay by: Partha Mitra How do you do this? It’s as simple as creating a newsletter you can offer along with your eBay ® listings. In this article I’m going
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: How To Decrease Profits Without Really Trying by: Kennedy Rahaman Hurting your sales efforts can be accomplished easily with the proper guidance. The following effective yet simple ideas are designed to generate results
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: Handling Customer Complaints by: Luana Emmons Handling Customer Complaints Even the best business will receive an occasional customer complaint. Knowing how to resolve these complaints will help you gain loyal customers
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: Customer Service and Call Center Outsourcing, What's The Buzz? by: Erwin Steneker The buzz is all about customer service and call center outsourcing, also known as BPO (Business Process Outsourcing). According to Gartner,
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: Foolproof Customer Service Strategies (that only a fool would try!) by: David Leonhardt Ever notice how customer service varies from store to store? You walk into some stores, and before you can say "Buzz off!" a salesperson
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: 4 Customer Service Mistakes Companies Should Avoid Making by: Russ Mate 1) Being placed on hold endlessly. Don't you just love it when you call a company and they place you on hold, leaving you to listen to their latest
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: Customer Service Is Dying- and I'm Not Feeling So Good Myself by: Garrison Wynn Have you ever called a company and been greeted with the phrase “Hold, please� How do they know you can hold? They don’t
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: Losing the Big-One: Salvaging Lost Accounts by: Garrison Wynn After careful consideration, we have chosen our vendor, and it’s not you.†Hard words to hear. That big deal, the account you’ve been
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: 7 Bits Of Critical Information You Can't Afford NOT To Know About Your Customers by: Lora J Adrianse If you think customer relationship management is just a piece of software, you're dead wrong. Customer relationship
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: Create a Positive, Upbeat, "Can-Do" Workforce and Dazzle the Customer with Your Caring! by: JoAnna Brandi Given the choice of dealing with a positive, upbeat employee with a "can-do" attitude or dealing with a disgruntled,
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: Five Things More Important to Buyers than WHAT You're Selling - I by: Dr. Lynella Grant Article I of a two-part series. For Article II http://www.giantpotatoes.com/article202.htm No matter what customers say they want,
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: 10 Tips To Build, Manage And Profit From An E-Commerce Website by: Vinai Prakash Just because you've built your e-commerce website doesn't mean the customers will begin to come. You need to bring in the visitors, showcase
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: Tips for Curing Bad Customer Service by: Jill Homer Bad customer service is everywhere these days — unmanned front desks, surly servers, clueless staff, employees talking on the phone, and managers who refuse to
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: Need A Sales Boost – Try These! by: Sue and Chuck DeFiore The telephone is still the best and most effective way to reach people. It can help generate more sales and build your business. Unfortunately most people
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: How To Make Sure Your Customers Still Trust You by: Denise O'Berry The stock market is still on a wild roller coaster ride. Trust in business is at an all time low. Do your customers still trust you? Here are seven ways
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: Nourishing Your Network by: Sara K. Collins It takes less effort to keep an existing customer than to gain a new customer. This is Business 101. Corporations focus on acquisition, but they must also focus on customer
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: 3 Simple Keys Will Make Your Customers Stick by: Denise O'Berry Do you spend a lot of time and energy courting prospective new customers, hoping to pump up your bottom line? If so, you're probably missing an untapped
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: Focus on a Trade - Not a Discount by: Kelley Robertson Smart buyers will always ask for a better price. Unfortunately, too many sales people and business owners automatically think that reducing their price is the most
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: Make Sure You Get The Customer Perspective by: Erwin Steneker Businesses that fail, often forget to seek out the customer perspective. I have talked to some folks at businesses that were less than succesful, and when asked
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: The Seven Secrets to New Age Leadership by: JoAnna Brandi Did you ever notice that In our American culture, we have the tendency to look outside of ourselves for leadership? That’s a trap. Isn’t it time we
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: Unravelling the Data Mining Mystery - The Key to Dramatically Higher Profits by: Steven Chabotte Data mining is the art of extracting nuggets of gold from a set of seeminngly meaningless and random data. For the web, this
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: I Want My Money Back by: Denise O'Berry No matter what you do, there will come a time when a customer will ask for a refund for some reason or another. Do you give it to them? That depends. If you have an unconditional
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: Strategies for Creating a Niche Business by: Al Hanzal The customer told me, “My immediate goal is to get more customers into my business. My second agenda is to move slowly towards becoming more specialized as
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: Your Dolphin E-mail Caught In Spam Tuna Net? by: Erwin Steneker Let me ask a couple of questions: If (potential) customers sends an e-mail to your company, do they want to receive an answer? If you, in return, e-mail
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